Refund policy
Returns & Refunds
Custom-Made Products
All products sold at Vehoja are custom-made to order. Every canvas print is personally produced based on the photo, size, and specifications provided by the customer at the time of purchase.
Because each order is uniquely created for you, we are unable to accept returns, exchanges, or offer refunds for orders where the customer has changed their mind, selected the wrong size, uploaded the wrong image, or provided an image with insufficient quality or resolution. Customers are responsible for reviewing their photo carefully before placing an order. Images with low resolution may result in reduced print sharpness or visible quality limitations in the final product.
When We Do Accept Returns
We stand behind the quality of every order. If your product arrives damaged, defective, or significantly different from what was ordered, please contact us within 14 days of receiving your order. We will arrange a replacement or a full refund at no cost to you.
To process a claim, please email us at info@vehoja.com with the following:
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Your order number
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A description of the issue
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Clear photos of the damaged or defective product
Return Shipping
In cases where a return is approved, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
How to Contact Us
If you have any questions or concerns about your order, please don't hesitate to reach out. We are committed to making sure every customer is happy with their purchase.
Email: info@vehoja.com
We aim to respond to all inquiries within 1–2 business days.